Refund & Return Policy

Thank you for shopping with us! We want you to be happy with your purchase. Please read our refund and return policy below.

1. Digital Products (Crochet Patterns – PDF)

All crochet patterns are digital downloads.

Once the file has been sent or downloaded, we cannot offer refunds, exchanges, or cancellations.

If you experience any issue with the file (e.g., broken link, missing pages), please contact us and we will resend the correct file.

2. Handmade Dolls (Physical Items)

Each doll is handmade to order with care. Small variations may occur and are part of the uniqueness of handmade items.

We accept returns or exchanges only if the product is defective or damaged upon arrival.

To request a return, please contact us within 7 days of receiving your order. The item must be unused and in its original condition.

Buyers are responsible for return shipping costs. If the return is approved, we will refund the product price (excluding shipping fees).

3. Order Cancellations

Digital products: cannot be canceled after purchase since the file is delivered instantly.

Handmade dolls: cancellations are only accepted within 24 hours of placing the order. After that, work may have already begun and cancellation is not possible.

4. Contact

If you have any questions about returns or refunds, please contact us at: